Serving The East Bay for 20 Years

Reviews

  • Big Blue actually has an official price book that outlines their guarantee.
    When I had a leak in my vanity sink valve, I knew that I needed help pretty quickly. I found Big Blue on Yelp and spoke to Ebony, the dispatcher. She made me the first stop the next day. The plumber that came was Anthony. He was on time and very professional.

    He looked at my problem and assured me it was a quick fix. He educated me about why the problem was happening and what he would do to fix it. He advised me on a couple other concerns that I had in my new condo and took the time to write up estimates for addressing those issues. He didn't make up prices on the fly - Big Blue actually has an official price book that outlines their guarantee. Solid strategy to help reassure their customers that they are working with a reputable company that has the same high standards no matter which technician arrives.

    - Isaac K.

  • Paul spent over an hour describing all the possibilities for resolving the issues that currently existed in my aging system.
    When I had a problem with my hydronic heating system, I called Paul at Big Blue to make the repair. The boiler was over 15 years old and not very efficient. While he indicated that the fix was easy and inexpensive, he suggested I might consider replacing the unit with one that was more efficient to save on my gas bill. As part of a thorough inspection, he pointed out that my 17-year-old water heater was rusting out around the bottom and that I needed to address that condition first. Paul spent over an hour describing all the possibilities for resolving the issues that currently existed in my aging system. Thanks to Paul's expertise and patience, along with a great financing plan, I have ordered a single boiler/water heater unit that will save me money in the long run and avoid the disruption of dealing with an unexpected equipment failure. Thanks Paul. ps. Enjoy the new German Sheperd puppy.

    - Jeff C.

  • I'd definitely use them again and would highly recommend their work.
    We had a very positive experience with Big Blue Plumbing. It was straightforward to setup an appointment and on the day of they were very communicative about confirming timing both by phone call and email/text updates so that I wasn't waiting around during the appointment window. They were on time and addressed the gas leak at the house. There were a few other items that I asked Paul to look at based on a recent home inspection and he walked me through my options explaining the pros/cons of each. He was very knowledgeable and easy going and I felt in good hands throughout. I'd definitely use them again and would highly recommend their work.

    - Shehzad W.

  • They treated us like family and did a great job. It doesn’t get any better.
    Paul and Pardoners just finished replacing our dead boiler and dying hot water heater with a 96% efficient tankless system. They came out Wednesday and explained everything in great detail. We got texts and e-mails with photos and a short bio so we knew who was coming and when. We had some other work going on and they coordinated seamlessly. They left the area absolutely immaculate and gave us a thorough run down on our new system. We even got to meet Paul’s puppy Bruno who is quite the charmer. And our dogs fell in love with Paul because he brought them treats. They treated us like family and did a great job. It doesn’t get any better.

    - Kathee C.

  • We trust these guys and it's completely worth it to join the Big Blue Customer membership
    As recent homeowners in CA, we needed reliable plumbing service and Big Blue has come through 4 times since Nov 2019! Manny inspected our home thoroughly, made recommendations, installed a shut off valve, & returned to assess hooking up water source to our fridge. He was professional, personable, & knowledgeable. Nathan did great work based on Manny's assessment and he also went above and beyond to ensure I was familiar w/ how the shut off valve functioned. Manny and Nathan were great and provided wonderful customer service (thumbs up!) We trust these guys and it's completely worth it to join the Big Blue Customer membership in our opinion :)

    - Keasela R.

  • Their service is professional, demonstrates expertise, and timely.
    Excellent experience with Big Blue Plumbing. Had a water leak from upstairs bathroom into garage. Called and had Paul and his crew arrive within 24 hours. After some skillful detection the source of the water leak was found. The pipe was replaced and Paul even had a gentleman  to come and replace the Sheetrock and stucco. Their service is professional, demonstrates expertise, and timely.
    Highly recommend  BBP, and have also signed up for an annual maintenance program!

    - Sherry S.

  • I'd use Big Blue again without hesitation.
    Our pipe from the EBMUD meter to the house broke; I called around and Big Blue was able to come over that day - a Friday, late - after dark and cold. But Paul arrived, diagnosed, determined that he needed additional parts and promised to be over on Saturday morning. And so he was, shortly after 08:00. The whole job was done, we have running water again. Speaking with the office and communications in general were great, professional and pleasant. I'd use Big Blue again without hesitation. Highly recommended.

    - Glenn I.

  • I want to commend Big Blue's leadership in building a strong and cohesive team.
    Dear Paul and all Big Blue Associates,
    In response to your request for feedback on our recent experience with the Big Blue team during our boiler replacement and water heater project. As a property manager and owner, it is seldom we cross paths with a company that demonstrates the care and dedication your crew showed when our water heater for a 22-unit building gave up only days before the scheduled replacement. During the project, Nick answered and responded to every panicked call or email in record time. Nick’s reaction through every step of the process made you feel he and his team were sympathetic to our situation and they would do whatever it took to restore our systems, and that’s exactly what they did.
    Nick responded to the emails I forwarded of residents complaints and feedback on the new system. By using his problem-solving skills and seeking knowledge about a 65-year-old building, which no doubt was time-consuming and frustrating, he was able to fine-tune the new system to our resident's satisfaction. What impressed me most about this experience with both Nick and the crew, was everyone remained positive throughout the project. I never heard or witnessed a negative attitude, and the residents even commented on their positive interactions.
    Your team respected our property and cleaned up each day before leaving, and asked for the building’s paint color so they could paint pipes added to the exterior of the building. They were friendly and responsive when passing residents asked them about the project. I can honestly say that over the years I have worked with only one other vendor who extended the care and dedication you and your team showed during our emergency. I want to commend you and Nick for your leadership in building a strong and cohesive team, and please pass on our thanks to all crew members.
    Happy Holidays to all of you at Big Blue, and we thank you for dropping everything to help our residents and us. You exceeded our expectations, and we look forward to working with you on our next boiler replacement project (hopefully a non-emergency plan!), and the upcoming solar installation.

    - Della G.

  • They worked quickly and efficiently.
    Nick and Josh did an outstanding job. They showed up at the confirmed time. They explained what the problem was and went over options that were available. They worked quickly and efficiently. They finished the job before the expected time. I highly recommend Nicka and Josh as well as Big Blue Plumbing.

    - John B.

  • I would definitely call them again if need be.
    Both the service manager, Nick, and the technician, Carlos, were knowledgeable, informative, and very courteous! Big Blue provides reminders and notices of appointments, and sends photos of their personnel so you will know who's at the door - a very good idea. I would definitely call them again if need be.

    - Audrey R.

  • We would hire again in a heartbeat.
    Excellent Service. Very thorough and explained everything in layman's terms. Got our pump relocated in the rain with no problem. It is so quiet now we hardly know it's there. Our neighbor inquired immediately and of course, we highly recommended Big Blue. We would hire again in a heartbeat. We tip our hat to Josh and the crew for the great service.

    - Lois S.

  • 5-Star out of 5 Plumbing company.
    Great company and great team. They arrived, performed critical 70 year old piping repair buried below numerous feet of concrete, and cleaning up perfect in a day. 5-Star out of 5 Plumbing company. Highly recommend!

    - Kevin D.

  • Big Blue showed up—EARLY and gave me a quote within minutes on the spot.
    Service was prompt and on-time. It's shocking that I have to call that out but you'd be surprised how many other companies say they'll come out—then don't, say they'll send a quote—then don't. Big Blue showed up—EARLY and gave me a quote within minutes on the spot. If we choose them I will leave another review about the actual work.

    - Anthony G.

  • Its refreshing to meet honest and caring people these days.
    nick mini is a very personable and extremely knowledgeable with his profession. He made my wife and I secure in knowing that the job will be performed at high standard and in timely manor. Its refreshing to meet honest and caring people these days. So much of the time the opposite seems to be the norm. Thank you to Big Blue Plumbing for employing people like Nick.
    Sincerely, Richard Kirbyson

    - Alicia and Rich

  • Very satisfied with this company, will continue to be their long term client.
    I've been working with Big Blue Plumbing for two years now and I'm so glad I found such a professional and reliable company! The service technicians are professional and polite in demeanor and attire. I appreciate their uniforms and service vehicles--which make them easy to identify. They are tech savvy and send you text messages as well as email reminders (which include photos of the technicians coming to your home!) I am a realtor--so not only do I use them for my own home, but I recommend them to my clients as well. Brittany is always helpful and polite over the phone. Josh was the technician that came to my home and he was amazing! Did a great job in both my bathrooms, cleaned up behind all the work he performed--and left the area very neat--even whistled while he worked--we loved it! (He has a great whistle). Very satisfied with this company, will continue to be their long term client.

    - Aziza M.

  • It’s very clear they know what they are doing and do a great job.
    I can’t express enough what a joy it was to work with Carlos, Nate and Nick. They were all very pleasant, professional and a joy to be around. From the office to the technicians was an all around positive experience. It’s very clear they know what they are doing and do a great job. I highly recommended using Big Blue Plumbing.

    - Terri M.

  • Very friendly and knowledgeable.
    These guys have been great! Super respectful and hard-working. I even had to leave a few time while they were here and felt comfortable with it. Luis was the head guy, but Ryan was here everyday and led all the work. Very friendly and knowledgable. We went with them because we were able to get an exact quote beforehand that wouldn't change- which was more reassuring than the other quotes. Would definitely hire again

    - Anne R.

  • They gave great service and we really appreciate their work.
    Our water heater was leaking and they came within 12 hours to fix it and replace our 20 year water heater. Nate was our plumber and he was amazing. The owner of the company, Paul also stopped by to check all of the work. Both also gave us some advice on another issue we have in our house with a leak in our bathroom. They gave great service and we really appreciate their work. Also loved that they texted us when the plumber was on his way as well as his name, picture and a little bio about him. We will definitely use them for the leak in our bathroom and any further needs.

    - Jesse K.

  • Big Blue Plumbing will be my plumber of choice from now on!
    Had a significant water leak between floors. Called Big Blue and Paul and Javier were out the next day. Were able to identify the source of the leak after some skillful detection. Javier and Hammad came back the next day. At first I was a little reluctant after hearing some conversations. Javier very patiently went over everything they did. Paul later showed up and checked out everything. All was good and now three days later everything remains good. Their service is professional, they clearly are skillful, they clean up the work site, and they are timely. I think so much of their service that I have signed up for their annual maintenance program. Big Blue Plumbing will be my plumber of choice from now on!

    - Cheryl S.

  • The service at Big Blue Plumbing is exceptional, responsive, and fast!
    The service at Big Blue Plumbing is exceptional, responsive, and fast! Paul Gerrard was a complete professional, and every person who helped with the job was wonderful, competent, friendly and helpful. Paul did everything he could to provide an accurate diagnosis, and expert advice with multiple options to fix our complicated radiant floor heating problem. They were all fantastic to work with and I am extremely happy with the results!

    - Miya Y.